The project captures prospects through social media and website campaigns. Wepartner designed a three-stage sales funnel —conversational AI, human setter, and closing advisor— to qualify real estate leads without losing response speed or the human judgment that a high-value decision like a home purchase requires. This business case describes the model, its roles and escalation rules, and contrasts it against U.S. market benchmarks available as of 2026.
*Reference figures for the U.S. real estate industry (NAR, Real Trends / InsideSales.com, Harvard Business Review, Inside Real Estate, HousingWire — 2025–2026), not this project's own results: the campaign has not launched yet.
The project captures prospects through social media and website campaigns, with an
estimated volume of 100 to 200 leads per week. Without a defined attention model, the
risk is twofold: responding too slowly and losing the prospect in the first few
minutes, or overwhelming the human team with conversations that aren't qualified yet.
The challenge was to design a funnel that could filter and sort that volume from the
very first contact, without delegating the conversations with the highest relational
complexity —pricing, financing, and closing— to AI, since those require human judgment
and trust.
The conversational AI responds immediately to every contact from social media and the
website, sends the hooks defined by marketing, and gathers basic information —budget,
property type, location, and purchase urgency— without negotiating terms. Once a
prospect meets the minimum qualification criteria, the case escalates to a human
setter, who deepens the profile, builds trust, and schedules the video call with the
advisor.
The closing advisor receives the prospect already profiled and with an appointment
booked, and leads the conversation on pricing, payment plans, and contract terms
through to close. Every handoff runs on a defined SLA from the campaign's launch.
The campaign has not launched yet: these figures are planning assumptions, not measured results, and will be recalibrated with real data from the first week of operation.
| Funnel stage | Well-filtered campaign | Poorly-filtered campaign | Reading |
|---|---|---|---|
| Leads/week entering AI | 100 | 200 | 2x volume |
| Escalated to setter (qualified) | ~50 (50%) | ~60 (30%) | -20 pts quality |
| Video calls booked by setter | ~20 (40% of escalated) | ~24 (40% of escalated) | same conversion % |
| Estimated closes/week | 4 – 5 | 4 – 5 | no change |
Wepartner designs attention models that combine conversational AI, human setters, and closing advisors, with clear escalation rules and measurable SLAs from day one of the campaign.
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