At Wepartner, we believe the future of Customer Experience is built on the right balance between technological efficiency and the irreplaceable value of human talent.
In this interview for the IMT – Mexican Institute of Teleservices, our CEO, Alberto Amezcua, shares how we’re redefining the boutique BPO model, integrating strategy, technology, and artificial intelligence—without losing the human touch that makes every interaction unique.
Throughout the conversation, Alberto highlights several key insights:
- AI as a support tool, not a replacement, keeping human talent at the center of complex processes.
- Personalization and technological versatility as the foundation for delivering tailor-made experiences for each client.
- Operating from Cancún and Mexico City as strategic hubs for the travel, nearshore, and global markets.
- Emerging trends shaping the future of BPO: agile technology integration, new generations with an active voice, and an increasingly digital CX.
- And above all, the essence that defines Wepartner reaching the customer’s heart through empathy, excellence, and innovation.
Watch the full interview here:
En Wepartner, seguimos impulsando una transformación con propósito —una que combina inteligencia, estructura y corazón para crear experiencias que realmente dejan huella. 💙
👉 Write to us and let’s transform your CX strategy together.
You can also watch the full interview on Contact Forum and on the official channels of the Mexican Institute of Teleservices IMT: Watch the interview here
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