AI in Customer Experience (CX) has become a hot trend because it promises to cut costs, streamline processes, and make companies more efficient. But here’s the uncomfortable question: are we truly putting the user’s experience first?

Discover the science behind the emotions that make negative customer experiences unforgettable, and learn how to use them to your advantage.

Have you noticed that there has been a lot of talk lately about “Customer Experience” or “CX”? And although we know it sounds like a buzzword, in..