From underperforming collections to exceeding recovry target
A nearshore collections operation that moved from inconsistent performance to exceeding recovery targets through stronger governance and execution.
Nearshore Cost Reduction Through Outsourcing in Mexico
A nearshore transition that reduced operating costs by 76% while maintaining lead quality, conversions, and uninterrupted service.
Monitoring, Playbooks and Metrics: The Engine Behind Operational Performance
A specialized travel agency support model that achieved 96% FCR, higher productivity, and more than one minute lower AHT versus the in-house operation.
Operational Transformation & Booking Service
A specialized sales and reservations operation that achieved 97% CSAT, increased conversion by 28%, and raised revenue per reservation by 39%.
From Complaint to Closure: 90% Resolution
A specialized airline baggage support operation that achieved 90% case resolution, over 90% of tickets closed, and an NPS of 68.