{"id":4375,"date":"2026-03-31T21:43:26","date_gmt":"2026-03-31T21:43:26","guid":{"rendered":"https:\/\/wepartner.mx\/?p=4375"},"modified":"2026-04-01T22:11:41","modified_gmt":"2026-04-01T22:11:41","slug":"business-case","status":"publish","type":"post","link":"https:\/\/wepartner.mx\/en\/business-case\/","title":{"rendered":"Business Case Leader Airline"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4375\" class=\"elementor elementor-4375\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cbbda8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cbbda8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54a2b7b\" data-id=\"54a2b7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f71da25 elementor-widget elementor-widget-html\" data-id=\"f71da25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  @import url('https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:ital,opsz,wght@0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;0,9..40,800;1,9..40,400&display=swap');\n\n  .wp-bc-page * { margin: 0; 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}\n  .wp-bcb__title { font-size: 24px; font-weight: 800; color: #14213d; margin-bottom: 28px; text-align: center; }\n  .wp-bcb__grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }\n  .wp-bcb__card {\n    background: #f8fafc; border-radius: 18px; padding: 28px 24px;\n    transition: box-shadow 0.2s, transform 0.2s;\n  }\n  .wp-bcb__card:hover { box-shadow: 0 6px 24px rgba(0,159,223,0.08); transform: translateY(-2px); }\n  .wp-bcb__card-icon {\n    width: 44px; height: 44px; background: #eef4ff; border-radius: 12px;\n    display: flex; align-items: center; justify-content: center; margin-bottom: 16px;\n  }\n  .wp-bcb__card h4 { font-size: 15px; font-weight: 700; color: #14213d; margin-bottom: 8px; line-height: 1.3; }\n  .wp-bcb__card p { font-size: 13px; color: #64748b; line-height: 1.6; }\n\n  \/* ============================================\n     KPIs TABLE\n     ============================================ *\/\n  .wp-bck { padding: 0 80px 64px; }\n  .wp-bck__title { font-size: 24px; 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margin-right: 40px; }\n  }\n  }\n<\/style>\n\n<div class=\"wp-bc-page\">\n\n<!-- HERO IMAGE -->\n<div class=\"wp-bch-img\">\n  <!-- URL IMG: Sube una foto representativa del caso y reemplaza el src -->\n  <img decoding=\"async\" src=\"https:\/\/wepartner.mx\/wp-content\/uploads\/2026\/03\/aero.png\" alt=\"Business Case Aerol\u00ednea\">\n  <div class=\"wp-bch-img__overlay\"><\/div>\n<\/div>\n\n<!-- HERO -->\n<div class=\"wp-bch\">\n  <!-- URL: Cambia por la URL de tu p\u00e1gina de Business Cases -->\n  <a href=\"\/en\/casos-de-exito\/\" class=\"wp-bch__back\">\u2190 All Business Cases<\/a>\n  <div class=\"wp-bch__tags\">\n    <span class=\"wp-bch__tag primary\">Travel &amp; Hospitality<\/span>\n    <span class=\"wp-bch__tag\">SMS<\/span>\n    <span class=\"wp-bch__tag\">Chat<\/span>\n    <span class=\"wp-bch__tag\">Email<\/span>\n    <span class=\"wp-bch__tag\">Social Network<\/span>\n  <\/div>\n  <h1>From Complaint to Closure: 90% Resolution\n<\/h1>\n<h3>The success story of Latin America's leading airline\n<\/h3>\n  <p class=\"wp-bch__intro\">Seasonality and demand spikes exposed uneven response times and limited status visibility. It was time to integrate care, ticketing, and tracking into a single flow to speed up closures, reduce repeat contacts, and protect reputation with real-time metrics.<\/p>\n<\/div>\n\n<!-- STATS -->\n<div class=\"wp-bcs\">\n  <div class=\"wp-bcs__item\">\n    <div class=\"wp-bcs__num\">>90%<\/div>\n    <div class=\"wp-bcs__label\">Closed tickets<\/div>\n  <\/div>\n  <div class=\"wp-bcs__item\">\n    <div class=\"wp-bcs__num\">90%<\/div>\n    <div class=\"wp-bcs__label\">Resolution<\/div>\n  <\/div>\n  <div class=\"wp-bcs__item\">\n    <div class=\"wp-bcs__num\">68<\/div>\n    <div class=\"wp-bcs__label\">Campaign NPS<\/div>\n  <\/div>\n<\/div>\n\n<!-- RETO + SOLUCI\u00d3N -->\n<div class=\"wp-bcrs\">\n  <div class=\"wp-bcrs__card wp-bcrs__card--reto\">\n    <span class=\"wp-bcrs__card-label\">The Challenge<\/span>\n    <h3>Prompt response with full traceability<\/h3>\n    <p>Baggage incidents directly impact passenger confidence and the airline\u2019s reputation. A responsive, multi-channel solution was needed, with full traceability from the initial contact through to case closure, and controls to reduce follow-up contacts and potential fraud\u2014even during peak seasons.<\/p>\n  <\/div>\n  <div class=\"wp-bcrs__card wp-bcrs__card--sol\">\n    <span class=\"wp-bcrs__card-label\">The Solution<\/span>\n    <h3>BPO unit specializing in luggage<\/h3>\n    <p>We have implemented a BPO unit specializing in baggage assistance that integrates channels such as SMS, chat, email, and social media, with both domestic and international coverage. We link customer interactions to the ticketing system and global baggage tracking to ensure end-to-end visibility.<\/p>\n  <\/div>\n<\/div>\n\n<!-- KPIs TABLE -->\n<div class=\"wp-bck\">\n  <h3 class=\"wp-bck__title\">Operational performance<\/h3>\n  <table class=\"wp-bck__table\">\n    <thead>\n      <tr>\n        <th>KPI<\/th>\n        <th>Wepartner<\/th>\n        <th>Trend<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr><td>Closed tickets<\/td><td>>90%<\/td><td class=\"wp-bck__arrow-up\">\u2191<\/td><\/tr>\n      <tr><td>Resolution<\/td><td>90%<\/td><td class=\"wp-bck__arrow-up\">\u2191<\/td><\/tr>\n      <tr><td>Campaign NPS<\/td><td>68<\/td><td class=\"wp-bck__arrow-up\">\u2191<\/td><\/tr>\n      <tr><td>Follow-ups by case<\/td><td>Decreasing<\/td><td class=\"wp-bck__arrow-down\">\u2193<\/td><\/tr>\n      <tr><td>Time at close<\/td><td>Decreasing<\/td><td class=\"wp-bck__arrow-down\">\u2193<\/td><\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n<!-- BENEFICIOS -->\n<div class=\"wp-bcb\">\n  <h3 class=\"wp-bcb__title\">Benefits<\/h3>\n  <div class=\"wp-bcb__grid\">\n    <div class=\"wp-bcb__card\">\n      <div class=\"wp-bcb__card-icon\">\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#009fdf\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg>\n      <\/div>\n      <h4>Strategic Benefits<\/h4>\n      <p>End-to-end traceability strengthened control and auditing, enabling data-driven decisions and reducing friction between departments.<\/p>\n    <\/div>\n    <div class=\"wp-bcb__card\">\n      <div class=\"wp-bcb__card-icon\">\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><rect x=\"3\" y=\"12\" width=\"4\" height=\"9\" rx=\"1\" fill=\"#009fdf\"\/><rect x=\"10\" y=\"7\" width=\"4\" height=\"14\" rx=\"1\" fill=\"#009fdf\"\/><rect x=\"17\" y=\"3\" width=\"4\" height=\"18\" rx=\"1\" fill=\"#009fdf\"\/><\/svg>\n      <\/div>\n      <h4>Quantifiable Benefits<\/h4>\n      <p>Fewer follow-ups and less rework led to direct efficiencies; validation and documentation tracking reduced improper reimbursements.<\/p>\n    <\/div>\n    <div class=\"wp-bcb__card\">\n      <div class=\"wp-bcb__card-icon\">\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#009fdf\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a9 9 0 1 1-9-9c2.52 0 4.93 1 6.74 2.74L21 8\"\/><path d=\"M21 3v5h-5\"\/><\/svg>\n      <\/div>\n      <h4>Long-Term Value<\/h4>\n      <p>A solution ready to scale with seasonal demand, add languages, and extend operating hours. Automations and ongoing training support continuous improvement.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\n<\/div>\n\n<!-- CTA -->\n<div class=\"wp-bcc\">\n  <div class=\"wp-bcc__inner\">\n    <h2>Want similar results?<\/h2>\n    <p>Let\u2019s talk about how Wepartner can help you achieve extraordinary results.<\/p>\n    <!-- URL: Cambia por la URL de tu p\u00e1gina de contacto -->\n    <a href=\"\/en\/contacto\/\" class=\"wp-bcc__btn\">I want something similar \u2192<\/a>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Seasonality and demand spikes exposed uneven response times and limited status visibility. It was time to integrate care, ticketing, and tracking into a single flow to speed up closures, reduce repeat contacts, and protect reputation with real-time metrics.<\/p>","protected":false},"author":3,"featured_media":4362,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[48],"tags":[49],"class_list":["post-4375","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-case","tag-travel-hospitality"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/posts\/4375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/comments?post=4375"}],"version-history":[{"count":12,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/posts\/4375\/revisions"}],"predecessor-version":[{"id":4455,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/posts\/4375\/revisions\/4455"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/media\/4362"}],"wp:attachment":[{"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/media?parent=4375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/categories?post=4375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wepartner.mx\/en\/wp-json\/wp\/v2\/tags?post=4375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}