Case Studies

BPO case studies:real results, measurable impact

See how we have helped companies like yours transform their operations and customer experience.

Nearshore BPO case studies by industry

Artificial IntelligenceLead GenerationReal EstateSales Funnel

AI-Powered Real Estate Sales Funnel: More Qualified Leads, Same Human Close

Wepartner designed an AI, human setter, and closing advisor funnel to qualify real estate leads without losing the human close. See the model and benchmarks.

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CollectionsFinancial ServicesNearshorePortfolio Recovery

From underperforming collections to exceeding recovry target

A nearshore collections operation that moved from inconsistent performance to exceeding recovery targets through stronger governance and execution.

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Cost ReductionLead GenerationLegal & MarketingNearshore

Nearshore Cost Reduction Through Outsourcing in Mexico

A nearshore transition that reduced operating costs by 76% while maintaining lead quality, conversions, and uninterrupted service.

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AirlineSupportTravel & HospitalityTravel Agencies

Monitoring, Playbooks and Metrics: The Engine Behind Operational Performance

A specialized travel agency support model that achieved 96% FCR, higher productivity, and more than one minute lower AHT versus the in-house operation.

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Customer ServiceSalesTravel & HospitalityVoice

Operational Transformation Booking Service

A specialized sales and reservations operation that achieved 97% CSAT, increased conversion by 28%, and raised revenue per reservation by 39%.

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ChatSMSSocial MediaTravel & Hospitality

From Complaint to Closure: 90% Resolution

A specialized airline baggage support operation that achieved 90% case resolution, over 90% of tickets closed, and an NPS of 68.

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